ACTA 2022 Quebec Travel Industry Summit

The event is expired

VENUE: Centre de congrès Palace – Laval, Quebec

Montreal is a vibrant, charismatic, and welcoming city. A striking union of European charm and North American attitude where ACTA will host the 2022 Quebec Travel Industry Summit on September 28 to reconnect the industry for a day of professional development and networking.

There will be top motivational speakers, entrepreneur panels, and leading figures from a variety of sectors will be there to meet with you and share new ideas, opportunities, and experiences. As well as a tradeshow with over 40+ suppliers to connect with and a fabulous networking cocktail reception.

A room block has been reserved for this Summit at Hotel Le St-Martin & Suites. Classic Rooms at $209 per night and Superior Rooms at $239 per night (plus taxes and fees). You can call the hotel at +1 450-902-3000. Make sure to quote “ACTA” to be offered these special rates.


ACTA Members: Complimentary!

Non-Members: Optional contribution to ACTA’s Advocacy Fund

*No Show fees apply.

The ACTA Team can’t wait to see you in Laval! Click to register here.

Registration Opens
8 AM - 9 AM
  • Frédéric Gonzalo, Emcee, tourism strategy consultant, speaker and trainer
  • Wendy Paradis - President of ACTA
Welcome to the ACTA Summit
9 AM – 9:30 AM

General assembly with a welcome, ACTA Update and Keynote

  • Lucie Guillemette, Executive Vice President and Chief Commercial Officer, Air Canada
The future of travel is bright!
9:30 AM - 10:00 AM

Air Canada is confident in the growth of travel and is assertively investing in the future. Lucie Guillemette will share her insights about Canadian travel industry current and emerging trends. She will also share her perspective of key priories and success factors over the coming year, and how travel agencies and travel agents can maximize their future.

How I survived the pandemic, revamped my business and now I'm thriving.

Join travel agent colleagues from across Canada as they share how they survived the worst of the pandemic, revamped their business and now they are thriving!

Moderator: Manon Martel - Directrice, services aux membres l’ACTA

Panelistes: Christine Beaulieu - Agent indépendant, Transat Distribution Canada Inc, Stéphanie Doyon - Conseillère, Club Voyages Dumoulin, Carole Chartrand - Propriétaire et conseillère, Voyages Jean-Pierre, Sonia Morrissette - Propriétaire et conseillère, Pro Destinations

Educational Breakout Session: The Power of Specialization: Work less, Earn more. Learn the secrets of focusing your attention on high yield clients and travel products
11:15 AM – 12:00 PM

With pent-up demand for quality travel experiences, many travelers are looking for highly rated and exceptional experiences. Aren't your clients worth outstanding experiences and service? Join us to learn from the experts as they share tips on how you can seize the moment and start selling higher-yield products and services to your client. Learn how to break down these premium-priced experiences and elevate the overall value of your clients' trip. In this session, you will learn which high-yield products and exceptional experiences are at the top of the list coming out of the pandemic, who is making these bookings and how to qualify your client and overcome objections to close the sale!

Moderator: Serge H. Malaison - Membre du conseil d'administration de l'ACTA au Québec et Directeur général de Voyages Centaure

Panelists: Michelle Lebel - Directrice dévellopement des affaires, Avalon Waterways/Globus Family of Brands, Guy Archambault - Directeur dévellopement des affaires, Sandals & Beaches Resorts, Jacinda Lowry - Directrice national des ventes senior pour le Canada, Club Med

  • Frédéric Gonzalo, Emcee, tourism strategy consultant, speaker and trainer
Educational Breakout Session: Ready, Set, Grow! Tips and tools to get you to the top using modern technology, tactics, and strategies guaranteed to grow your business and brand!
11:15 AM – 12:00 PM

The travel and technology sectors both move at lightning speed. By taking advantage of new and easy-to-use technology tools, you can reimagine and redesign how you connect, consult and deliver your travel services. In this session, you will learn about new technologies, techniques, and easily executable tactics that will drive sales and delight customers at every stage of interaction with your brand.

Educational Breakout Session: What to do when your customers are stuck in a destination
11:15 AM – 12:00 PM
Networking Lunch
12:00 PM - 1:30 PM

Presented by Major Sponsors Air Canada, Manulife, Globus Family of Brands and Visit Portugal.

Grand Trade show with Travel Talks
1:30 PM - 3:30 PM

With prizes to win and over 50+ exhibitors!

Rebuilding the Canadian Travel Industry – Together!
3:30 PM - 4:15 PM

Join the discussion on how we build back better the Canadian Travel Industry. Leaders from some of Canada’s best known travel companies will discuss the challenges and potential solutions facing travel agents and tour operators, and how we can work together to build a stronger and more successful travel industry. Bring your questions and ideas for an interactive audience discussion.

Moderator: Geneviève Dupuis - Présidente du conseil d’administration de l’ACTA au Québec et Vice-Présidente et directrice générale de Club Voyages Dumoulin

Panelistes: Nathalie Tanious - Directrice général des opérations, TravelBrands, Michelle Lebel - Directrice dévellopement des affaires, Avalon Waterways/Globus Family of Brands, Lyne Cote - Directrice dévellopement des affaires, Québec, Réseau Ensemble, Lyne Chayer - Directrice général Québec, Sunwing

  • Dan Langevin - Chief Commercial Officer, Softvoyage
Understanding today’s customer service trends, insights and challenges
4:25 PM - 4:40 PM

Dan Langevin, Chief Commercial Officer for Softvoyage will share current trends and update us on the state of the industry, where we were in 2019 and where we are today including some of our most notable customer service challenges and how we can make the best of today’s newest and easily accessible technology tools to overcome these challenges as we rebuild our business.

Closing Remarks
4:40pm - 5:00pm
Cocktail reception
5:00 PM - 7:00 PM

Networking reception with cocktails and hors d'oeuvres.

Event Detail

September 28, 2022 9:00 am
September 28, 2022 5:00 pm
1717 Le Corbusier Blvd, Laval, Quebec H7S 2K7