Home Events - ACTA Events ACTA 2024 Eastern Canada Travel Industry Summit

ACTA 2024 Eastern Canada Travel Industry Summit

Hosted in Ontario’s most vibrant urban centre, the ACTA Toronto Conference will reconnect industry for a day of professional development and networking. Join us on September 12 as we reconnect industry for a day of professional development and networking.  Join ACTA as we connect you with Canada’s most popular tourism destinations and the amazing brands that serve them. Top motivational speakers, entrepreneur panels, and leading figures from a variety of sectors will be there to meet with you and share new ideas, opportunities and experiences.

This event promises to be a thrilling blend of industry insights, networking, and well-deserved celebration. Get ready to be captivated, inspired, and ready to take your travel business to new heights. The stage is set, and the excitement is building. See you there!

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Hourly Schedule

8:00 AM | Registration

9:00 AM – 11:30 AM | General Session

Canadian Travel Agency and Travel Advisor Priorities and Business Trends
Join ACTA President, Wendy Paradis, as she shares the most up to date Canadian travel industry trends looking into 2025 and beyond, along with priorities ACTA is currently actioning on behalf of Canadian Travel Agencies and Travel Advisors across Canada.
Keynote - Enhancing Accessibility in Travel
Join us for an enlightening session with Kerianne Wilson, Air Canada’s Director of Customer Accessibility, where she will delve into the importance and enhancement of accessibility in air travel. This session will provide valuable insights into the current landscape of accessible travel, an update on the latest innovative strategies and dedicated efforts, and you’ll learn about the broader context of accessibility in Canada. Attendees can look forward to an engaging and informative experience, we hope that this important topic will spark meaningful questions and provide a valuable learning opportunity. Advisors will gain insights and knowledge that are not only surprising but also crucial for enhancing their ability to support clients with disabilities. Don't miss this chance to learn and grow in your capacity to support and advocate for accessible travel.
Panel Discussion - Navigating Success: Strategies for Thriving Travel Advisors
Step into a world where passion meets opportunity, and discover the keys to transforming your travel advising career from good to extraordinary. Immerse yourself in dynamic discussions on essential strategies to elevate your travel business. Master the art of transparent service fees, enhancing trust and client satisfaction. Unlock the power of group travel, leveraging collective opportunities to significantly expand your business reach. This session is more than just a learning opportunity; it’s a chance to connect with like-minded professionals, share experiences, and build a supportive network that will propel you forward. Get ready to transform your travel advisory career with actionable insights and proven strategies and embark on a journey to unparalleled success.

11:30 AM -12:20 PM | Educational Breakout Sessions

Emerging Patterns in Luxury Travel: Exploring Trends & Dynamic Demands of the Luxury Market
Luxury Travel is a dynamic and thriving sector of our industry. Engage with experts and uncover innovative strategies to stay ahead of the curve in this ever-evolving landscape. We’ll discuss trends and demands, personalized experiences to sustainable tourism initiatives.
Sailing Beyond Horizons: Navigating the Future of Cruise Travel
Dive into the dynamic world of cruising and its impact on global tourism with engaging insights and anecdotes. Explore the latest trends, technological advancements, and sustainability initiatives while contemplating the future of travel on the high seas.
AI Journeys: Unveiling Practical Strategies for Seamless Integration into Your Business
Embark on a journey into the transformative realm of artificial intelligence, uncovering practical tips and real-world demonstrations to seamlessly integrate AI into your business operations. Gain invaluable insights to propel your business forward, leveraging the power of intelligent technology.
Unlocking the Power of Social Media: Inspiring Strategies for Elevating Sales and acquiring new customers
Social media continues to be a key element for building a successful Travel Advisor business in 2024. Discover dynamic strategies to elevate sales and foster meaningful connections. Join us in exploring the transformative impact of strategic social media usage, propelling your business forward in today’s digital landscape.
Air Canada Elevating Customer Experience
Air Canada will cover its multi-year customer experience transformation plan including the focus on improving the customer service offering, on time performance, baggage performance, irregular operations handing and Air Canada’s focus on accessibility.

12:30 PM | Networking Lunch

Enjoy a fabulous seated lunch, presented by our Premiere Sponsors.

2:00 PM | Grand Tradeshow

Engage with over 100+ suppliers.

4:00 PM | General Session

Keynote - Discover the World of Expedition Cruises - Maximizing Sales and Profit
Step aboard for a journey into the exhilarating realm of expedition cruises! As one of the fastest-growing sectors in the travel industry, expedition cruises are captivating travelers like never before. This is your golden opportunity to elevate your expertise as a travel advisor, tap into a highly profitable market, and create unforgettable memories for your clients. Join industry expert David Tanguay for an in-depth exploration of how specializing in expedition cruises can transform your travel business while championing sustainable travel practices. Don't miss out on this chance to embark on a path filled with endless possibilities and new horizons.

4:30 PM | ACTA Awards

Celebrate excellence and innovation at the annual ACTA Awards, where we honor outstanding achievements and remarkable contributions in the Canadian Travel Industry.

5:00 PM | Networking Cocktail Reception

Join us for an elegant evening of connection and conversation at our Networking Cocktail Reception.


Sep 12 2024


8:00 am - 7:00 pm

More Info

Register Now


Toronto Congress Centre
South Building, Leonard Cohen Ballroom 650 Dixon Road, Toronto, Ontario, M9W 1J1
Register Now


  • Diane Cook CTM
    Diane Cook CTM
    Founder & Principal Travel Designer | 7Seas2See Travel

    Diane is a World Traveler; a Professional, Certified Travel Advisor with a 40 year Travel Career. She left her retail travel management position in 2015 to start her own travel company, set up intentionally to work from anywhere in the world with an internet connection. Named again to the Elite Conde Nast Top Travel Specialist 2024 List and a Virtuoso Advisor. Diane is recognized as a Top Travel Specialist and a member of the world’s most prestigious by invitation only, alliance of luxury and experiential travel professionals and suppliers.
    Specializing in Bucket List Travel

  • Valerie Styger
    Valerie Styger
    Senior Country Manager - Canada | Expedia TAAP

    Voted ‘deal-maker’ by Expedia TAAP in 2023, sales and leadership expert Valerie Styger is a keen business strategist. With a rich background in B2B sales across various sectors such as hotels, tour operators, and technology, Valerie has climbed the corporate ladder from an entry-level position to a prominent role at Expedia Group.

    Her journey to success was forged in the fires of competition, drawing from her early years as an award-winning martial artist, which instilled in her a keen understanding of conflict psychology and a relentless drive to excel.

  • Ola Ulewicz CTC
    Ola Ulewicz CTC
    Agency Owner | Jet Lag Voyages (part of TTAND)

    I have worked in the travel industry for over 15 years and I started my career as an advisor in 2011 with Flight Centre and during the pandemic went out on my own to start Jet Lag Voyages, proudly using The Travel Agent Next Door as my host agency. I operate a brick and mortar location – so as many agency models have gone remote or homebased, we went the opposite direction. It has been greatly successful and our focus is on luxury travel, FIT, cruises and tours. Personally, I have travelled to 90 countries and can’t wait for my next adventure- Mongolia! (on Sept 13th! right after the summit!)

  • Lynda Tomilin CTC
    Lynda Tomilin CTC
    Agency Owner | Envoyage

    With over 32 years of Travel Industry experience, I can honestly say my life’s purpose is travel, and help others make their travel dreams into a reality. In 1992. I took my first step and obtained my Travel and Tourism Certification as well as my entry level CITC Certification. Over the years I have continued to upgrade my travel knowledge and attained my CTC.I am a Home Based Agency Owner for Envoyage. I hold several Specialist certifications and keep current with as many tour operators, cruise lines, hotel and tourist boards as possible.38 countries I have visited, and hoping to check off more

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