Home Events - ACTA Events ACTA 2023 Eastern Canada Travel Industry Summit

ACTA 2023 Eastern Canada Travel Industry Summit

Hosted in Ontario’s most vibrant urban centre, the ACTA Toronto Conference will reconnect industry for a day of professional development and networking. Join us on September 14 as we reconnect industry for a day of professional development and networking.  Join ACTA as we connect you with Canada’s most popular tourism destinations and the amazing brands that serve them. Top motivational speakers, entrepreneur panels, and leading figures from a variety of sectors will be there to meet with you and share new ideas, opportunities and experiences.

This event promises to be a thrilling blend of industry insights, networking, and well-deserved celebration. Get ready to be captivated, inspired, and ready to take your travel business to new heights. The stage is set, and the excitement is building. See you there!

Hourly Schedule

8 AM - 9 AM | Registration


9:00am – 11:00am | Morning General Session

Welcome and Introduction
Welcome by ACTA President, Wendy Paradis, Ryan McElroy being Emcee.
CIBC Capital Markets: How the Canadian Economy is affecting Travel
We will also be joined by Andrew Grantham, Executive Director and Senior Economist at CIBC and well known TV personality who will share the latest forecasts for the Canadian Economy and what that means for you and the travel industry.
Maximizing ROE (Return on Effort) in the Canadian Travel Industry: Trends and Strategies for 2024
Join us for the Travel Industry Leader’s Panel as we dive into the latest trends shaping the Canadian travel industry in 2024 and discuss strategies that travel advisors can implement to maximize their return on effort (ROE).

11:30am-12:20pm | Educational Breakout Sessions

Session 1 | Maximize your Sales with new strategies and toolkits!
Learn about some of the best and most sought after toolkits by travel advisors across Canada and how to utilize them to enhance the customer experience and drive sales!
Session 2 | Learn, Leverage, Launch: How Travel Advisors use AI to save time, make money and grow their businesses
Artificial Intelligence (AI) is set to transform the travel industry. AI experts and travel advisor colleagues will share the latest on travel industry AI. Many travel advisors are already using AI in their day to day work and they will share how these tools have enhanced the service they are providing clients.
Session 3 | How prioritizing wellness is good for you and your bottom line
Prioritizing your mental health and wellness is good for you and your bottom line. Join in on this session and explore how to reduce stress and boost your creativity and energy levels as we move into the busiest time of the year.
Session 4 | Come and See Why Cruising is Off the Charts!
You’ll hear from a panel of luxury, expedition and river cruise lines who will share their expertise and strategies for effectively selling cruises to your diverse clients. Our experts will discuss emerging trends in the cruise industry and explore how these trends can be leveraged to attract and engage new clientele.
Session 5 | Air Canada – Delivering for Our Collective Customers
Join Pierre Faubert, Senior Manager, Sales Enablement for an update on all that is new with Air Canada. Learn about the current initiatives the airline is undertaking to elevate the experience for your customers in the years to come. Receive an update on the Aeroplan program, what’s new within the Air Canada digital landscape, lounge experience, in-flight gastronomy and on-board connectivity. This session will give you a clear understanding of Air Canada’s services to better support your clients with booking with Air Canada.

12:30pm-2:00pm | Networking Lunch

Networking Lunch
Enjoy a fabulous, seated lunch, presented by our Premiere Sponsors.

2:00pm-4:00pm | Grand Trade Show

Grand Trade Show
Engage with over 90 suppliers in our 2-hour tradeshow!

4:00PM-5:00pm | Afternoon General Session

Keynote Presentation: Tapping into Global Travel Trends to Grow Your Business
Our keynote speaker of the day is Pam Hoffee, President of Avalon Waterways! Brace yourselves as Pam takes us on a captivating journey through the ever-evolving world of global travel trends. Discover how savvy travel advisors like yourselves can seize these exciting opportunities and ridethe waves of success!
ACTA Awards
Before we get to cocktails, ACTA will shine a spotlight on the brightest stars of the Canadian retail travel industry. Prepare to be inspired as we recognize the remarkable achievements of these trailblazers who have set new standards of excellence.

5:00pm-7:00pm | Networking Cocktail Reception

Networking Cocktail Reception
Prepare to wind down in style as we conclude an incredible day of knowledge, inspiration, and celebration with our Networking Cocktail Reception. Raise your glass, toast to the successes of the day, and seize the chance to forge lasting relationships that will propel you forward in the vibrant world of travel.


Sep 14 2023


9:00 am - 7:00 pm

More Info

Register Now


Toronto Congress Centre
South Building, Leonard Cohen Ballroom 650 Dixon Road, Toronto, Ontario, M9W 1J1
en_CAEnglish (Canada)
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